Avoid a Document Nightmare and Angry Customers

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Corporations understand the need to back up documents and software, but have you and your home Internet business yet taken this important step?

Here are three good reasons to avoid a document nightmare and angry customers:

1. Lost documentation equals liability issues

If your home business does any kind of sales over the Internet, you’re responsible for safeguarding sensitive financial information that belongs to your customers. Customers rely on you to keep their credit card information safe, as well as their contact information and details about their habits while browsing your site.

In the event this documentation is lost due to hackers, that puts you and your customers at risk. Lost data like this is highly valued in the underworld, where identities are bought and sold like commodities on the open market.

If one of your customers find their data has been breached, your corporation, and your personally, could be held liable in a court of law.

All of this can be avoided if you simply put infrastructure in place to back up your documentation and keep it secure from hackers and digital thieves.

2. Lost Documentation Equals Angry Customers

Imagine if you went into a store and placed a deposit on an order that was to arrive a few weeks later. Then imagine that when you went back to the store there was no paperwork on your original order, and they had no record of your deposit.

You’d be hopping mad, right? That’s what happens when you lost documents from online customers.

Online customers deserve all the same respect that brick and mortar customers have come to expect, and maybe more so, because they trust your business even though they can’t drive right up to it.

Everyone knows that accidents and mishaps happen, even in the workplace.

Pieces of paper get lost, files get corrupted or accidentally deleted, and of course there is the human factor. Employees get tired or distracted.

As the following article looks at 5 reasons why you should back up your documents, one of the most critical is keeping your customers happy.

What a different scenario would take place if your customer came in to see about their order, and the paperwork was lost, but there was a copy of all the documentation up on the cloud.

This is the best way to avoid the nightmare of losing a document and a customer.

3. Murphy’s Law is Real

Whatever can go wrong will go wrong. And it will likely go wrong with your most valued customer.

It makes no sense to take chances with your future livelihood when the easiest and most obvious solution is to simply back up your documents and software. You don’t even have to do it yourself.

Simply invest in a third-party solution and it will be like having your own high end IT department at your fingertips.

When Murphy’s Law comes around to your door – and it will – you’ll be ready with your back up.

Document and software backup is affordable to anyone who is in business, be they a sole proprietor or an international corporation.

With so many subscription models available in a variety of price points, there’s no reason why you can’t start today.

Photo credit: Image courtesy of renjith krishnan at FreeDigitalPhotos.net

About the Author: Kate Supino writes extensively about marketing and best business practices.

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