Fantastic customer service skills are the nitty-gritty behind any small home Internet business.
Whether you are a freelance writer, build webpages and blogs for people or produce video tutorials on how to better use technology, your customers are what allow you to thrive, grow and, more importantly, pay your bills. Without customers, you’re not in business.
So, how can you go about providing excellent customer service skills without sacrificing any other area of your business? It’s easy.
First, remember that customer service should always be your number one priority.
While accounting and marketing may seem just as important (which they are, because without those things you won’t have a business, either), it can usually wait a day or two later to be completed.
Customers, on the other hand, should be treated as your utmost priority.
Ways you can show your customers that you put them first include:
• Be available – Now, this doesn’t mean you don’t set boundaries and allow your customers to contact you at all hours of the day, but instead, set specific business hours and make sure to get back to all customers as quickly as you possibly can. If a customer emails you in the morning, do your best to respond within a few hours, max. If, on the other hand, a customer calls you at dinner time, it’s OK to wait to respond until the next morning, unless it’s urgent. Customers don’t mind boundaries and guidelines as long as they know they’re being taken care of.
• Ask for feedback – If you hired someone to design business cards from their home-based internet business, for example, how wonderful would it be if that person contacted you a week later making sure you received your order and asking how you liked the end product? As a customer, it’s nice to feel appreciated and like the business owner cares about the person making the purchase, not just the money it’s going to make them. Get in the habit of asking your customers for feedback on what works for them, what they like about the product or service and what you can do to be better.
• Say “thank you.” A simple “thank you” goes a long way in the business world. Whether you conducted a sale, got a referral or simply informed a potential new customer about what it is you do, say “thank you.” Even better, send a thank you note in the mail or via email to your customers thanking them for your business.
In order to provide outstanding customer service skills from your home-based business, you need to be up to date with current technology.
If your cellphone has bad reception or if your internet is constantly losing connection, it’s going to be that much harder to provide the type of customer service you have in mind.
That’s where retailers like Walmart come in.
Straight talk customer service provides affordable home-based plans that allow you to focus on the customer and on your business without having to worry about the technology aspect.
By making certain things in your home Internet business easier, you can focus on what’s really important – customer satisfaction.
Photo credit: Image courtesy of imagerymajestic at FreeDigitalPhotos.net
About the Author: Sarah Brooks is a freelance writer living in Charlotte, NC. New to the city, she enjoys exploring the area and spending time outdoors. She writes on a variety of topics including small businesses, customer service and personal finance.